(Version 6.2 . Build 2023036)
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "AP…
Apple TV (4th Gen) Remote Not Responding
If the Apple TV doesn't respond to remote commands, it may be due to a low battery, the remote may be un-paired, or it may be due to a software glitch. **Low Battery** Your remote's battery may be out of power. Plug a lightning cable into the port at the front narrow end of the remote to charge it with an AC adapter…
The Apple TV (4th Gen) cannot find WiFi network
If the Apple TV cannot find a WiFi network when there should be one in range, this may be due to an automatic connection failure or network information mismatch. _**Automatic Connection Failure**_ If the network you are trying to use isn't listed, you can scroll to the bottom of the list and select the 'Other...' op…
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP …
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * **iOS (iPhone & iPad):** iOS 11.2 or newer * **Android (Phone & Tablet): **Android 4.4 (KitKat) or newer * **tvOS: **Apple TV 4th Gener…
Problem Connecting to the iTunes Store (Apple TV 4th Gen)
If the following error message appears when trying to view content, you may not be connected to the network. _"There was a problem connecting to the iTunes Store to restore the purchase. Please try again later." _ * First, press the 'menu' button until all of the apps are displayed. * Next, navigate to Settings …
Apple TV (4th Gen) Remote App Issues
If the Apple TV doesn't respond to commands from a device with the remote app installed, the device may be unpaired or it may need to be re-paired. **Device Is Unpaired** You can check to see if your phone or tablet is listed under 'Remote App and Devices' by going to Settings > Remotes and Devices > Remote App and …
Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [[email protected]][1] for additional support or if you have any questions. [1]: mailto…
How do I remove my downloads?
There are two ways to remove downloads in the FYC app: **_To remove an individual download (single title):_** * If you have downloaded the desired film and are ready to remove, simply go to the film's page and in the lower corner of the screener, click the checkmark. This will reveal the option to delete your offl…
