Windows won't let me install the Desktop App
Issue: When attempting to run a new version of the Windows Desktop app, a blue warning popup may appear with the following message: " Windows protected your PC: Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk" This can occur immediately …
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP…
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * iOS (iPhone & iPad): iOS 11.2 or newer * Android (Phone & Tablet): Android 4.4 (KitKat) or newer * tvOS: Apple TV 4th Generation (Model #A16…
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "A…
How long will the movies be available in the FYC app?
Films available in the FYC app will be available for viewing January 21st, 2021 thru April 30th, 2021 ( pending on guild voting periods).
What titles are available on the FYC App?
Members will only be able to view titles up for nomination based on their respective guild(s). * Note: If you appear to be missing titles and you are a member of multiple guild(s) or Critic's groups, you may have received multiple codes. Please ensure you are using the code which corresponds with your group or gu…
Is the Amazon Fire Tablet supported on FYC?
The Amazon Fire Tablet uses the Amazon App Store and NOT the Google Play Store. To use the FYC app on these devices you will need to install the Google Play Store so you can download our app. Once Google Play is installed please click here for instructions on downloading the FYC app.
How do I remove my downloads?
There are two ways to remove downloads in the FYC app: To remove an individual download (single title): * If you have downloaded the desired film and are ready to remove, simply go to the film's page and in the lower corner of the screener, click the checkmark. This will reveal the option to delete your offline do…
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until …
