Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * iOS (iPhone & iPad): iOS 11.2 or newer * Android (Phone & Tablet): Android 4.4 (KitKat) or newer * tvOS: Apple TV 4th Generation (Model #A16…
What are the hours for FYC Support?
During the theatrical award season from January 21st 2021 though April 30th, 2021 we operate our support center 24 hours a day seven days a week. Our FYC Support Team is always monitoring inquiries to ensure you receive a response in a timely manner. If you should reach our support team after hours (availability v…
Can I use my login code on multiple devices at once?
You may only be logged into one device, per session. If you are logged in on another device, the app will prompt you to end any previous session before allowing you to continue logging in on the device of your choice.
