Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP…
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * iOS (iPhone & iPad): iOS 11.2 or newer * Android (Phone & Tablet): Android 4.4 (KitKat) or newer * tvOS: Apple TV 4th Generation (Model #A16…
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "A…
Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [email protected] for additional support or if you have any questions.
How long will the movies be available in the FYC app?
Films available in the FYC app will be available for viewing January 21st, 2021 thru April 30th, 2021 ( pending on guild voting periods).
Where are film downloads saved?
When you download a film for offline viewing via the FYC App, downloads are saved within the app and they are intentionally hidden and encrypted. If you go offline (limited to no internet connections, i.e: on an airplane) the movie will still be available for play. To delete a downloaded film, click the 'delete' tra…
What titles are available on the FYC App?
Members will only be able to view titles up for nomination based on their respective guild(s). * Note: If you appear to be missing titles and you are a member of multiple guild(s) or Critic's groups, you may have received multiple codes. Please ensure you are using the code which corresponds with your group or gu…
What are the hours for FYC Support?
During the theatrical award season from January 21st 2021 though April 30th, 2021 we operate our support center 24 hours a day seven days a week. Our FYC Support Team is always monitoring inquiries to ensure you receive a response in a timely manner. If you should reach our support team after hours (availability v…
Why does FYC.COM take me to a different website?
Warner Bros. operates two FYC Awards portals: one for Theatrical and one for Television. The FYC App bridges both Theatrical and Television so we have links to it on both portals. We may eventually have only one awards portal but for now there are two! You will notice that there is a section to take you to our FYC A…
