Windows won't let me install the Desktop App
Issue: When attempting to run a new version of the Windows Desktop app, a blue warning popup may appear with the following message: " Windows protected your PC: Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk" This can occur immediately …
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
What titles are available on the FYC App?
Members will only be able to view titles up for nomination based on their respective guild(s). * Note: If you appear to be missing titles and you are a member of multiple guild(s) or Critic's groups, you may have received multiple codes. Please ensure you are using the code which corresponds with your group or gu…
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until …
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
How do I get support for the FYC App if I’m locked out?
If you have been locked out of the FYC app, you can access support from the login page by clicking the 'Help' button at the bottom of the screen. You will be redirected to the FYC FAQ page.
What platforms is the FYC App available on?
Supported Operating Systems and Platforms Our FYC app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * iOS (iPhone & iPad): iOS 13 or newer. * Android (Phone & Tablet): Android 6 (Marshmallow) or newer. * Desktop: Mac OS…
