How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until …
What is the download button for?
The FYC App features "Offline Mode" which allows you to download content in advance so you can watch it when you are in a location that might not have an internet connection (like on a plane). This feature is also useful if only a cellular connection is available and you don't want to use your data plan. In these cas…
Can you change the Offline Download Mode Download Quality?
Yes! To change download quality (for those with slow loading connections): * Click Gear icon in the upper right corner of your screen (desktop and mobile). * Click on 'App Settings' to access your download settings. To delete offline downloads: * Click Gear icon in the upper right corner of your scree…
Stream FYC with Roku
The FYC app is available on Roku so you can easily enjoy streaming. Please note: if by any chance you can not locate the screeners app on Roku please search the keyword WBFYC. The app is available to add to your channels, so you can stream it like Netflix or Hulu on the big screen. Follow these steps to set up th…
Stream FYC with Chromecast
What is Chromecast: Your Chromecast gives you the ability to control the FYC application from your Android mobile device, your Apple mobile device (iPad, iPhone, and iPod touch), or your computer from a Chrome browser with the Google Cast extension installed. How to connect to Chromecast 1) Plug in the Chrom…
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
Video content won't play!
If you have successfully installed the app and you are not able to see any content when you click the "Play" button there are three things to verify first: Do you have an active Internet Connection ? Is your internet working properly? This is important because a Wi-Fi signal might appear to be working but not h…
Am I able to use offline download on Apple TV?
Unfortunately, the offline download function is not supported on Apple TV devices. This feature is supported on the FYC app for Android (mobile), Desktop (Mac/PC), iOS (ipad/iphone) only.
Is my Apple TV compatible for the FYC app?
The FYC app is currently compatible with Apple TV HD or 4K with tvOS 15+ Need help confirming what version Apple TV you own? Visit the Apple Support page: Identify your Apple TV Model
Why did my download disappear?
Offline downloads expire after 2 weeks or when you log out of the FYC app. If your download is no longer available, it may have expired or you may have logged out of the application. Please note: the app will alert you before deleting downloaded content. Display message from a mobile device: Display message …
