What is the download button for?
The FYC App features "Offline Mode" which allows you to download content in advance so you can watch it when you are in a location that might not have an internet connection (like on a plane). This feature is also useful if only a cellular connection is available and you don't want to use your data plan. In these cas…
Can you change the Offline Download Mode Download Quality?
Yes! To change download quality (for those with slow loading connections): * Click Gear icon in the upper right corner of your screen (desktop and mobile). * Click on 'App Settings' to access your download settings. To delete offline downloads: * Click Gear icon in the upper right corner of your scree…
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
Video content won't play!
If you have successfully installed the app and you are not able to see any content when you click the "Play" button there are three things to verify first: Do you have an active Internet Connection ? Is your internet working properly? This is important because a Wi-Fi signal might appear to be working but not h…
Am I able to use offline download on Apple TV?
Unfortunately, the offline download function is not supported on Apple TV devices. This feature is supported on the FYC app for Android (mobile), Desktop (Mac/PC), iOS (ipad/iphone) only.
Why did my download disappear?
Offline downloads expire after 2 weeks or when you log out of the FYC app. If your download is no longer available, it may have expired or you may have logged out of the application. Please note: the app will alert you before deleting downloaded content. Display message from a mobile device: Display message …
Can I use my login code on multiple devices at once?
You may only be logged into one device, per session. If you are logged in on another device, the app will prompt you to end any previous session before allowing you to continue logging in on the device of your choice.
Can I share my login code?
No. This is strictly forbidden. Due to anti-piracy restrictions, all titles that you are licensed to screen digitally are watermarked both visibly and invisibly (forensically) with your Login Code, IP Address, and a unique identifier for tracking. This is standard for most digital screenings and they cannot be dis…
Does the FYC app have Closed Captioning? How do I enable them?
Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, …
How do I contact WBFYC Support?
During the theatrical award season, our support agents are online: 9am-6pm Pacific, Monday through Friday. Our WBFYC Agents are eager to ensure you receive a timely response. * FAQ - Need a quick answer? Please visit our FAQ section as many answers to commonly asked questions can be quickly located here. * …
