Windows won't let me install the Desktop App
Issue: When attempting to run a new version of the Windows Desktop app, a blue warning popup may appear with the following message: " Windows protected your PC: Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk" This can occur immediately …
The Apple TV (4th Gen) cannot find WiFi network
If the Apple TV cannot find a WiFi network when there should be one in range, this may be due to an automatic connection failure or network information mismatch. Automatic Connection Failure If the network you are trying to use isn't listed, you can scroll to the bottom of the list and select the 'Other...' optio…
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Login Issue on Smaller iPhones - 4, 5, 5S, 6, 6S, SE [FIXED IN 2018.11.2]
There is a known bug in iOS Ver. 2018.11.1 on smaller iPhones which affects the users' ability to login. The bottom UI elements are overlapping the Login button so when the user clicks "Log In" they are accidentally hitting the "Terms of Use" external link. Fix: THIS ISSUE WAS FIXED IN BUILD 2018.11.2! Workaroun…
What if I lost my token code?
Please reach out to FYC support and we'll work on locating the code.
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * iOS (iPhone & iPad): iOS 11.2 or newer * Android (Phone & Tablet): Android 4.4 (KitKat) or newer * tvOS: Apple TV 4th Generation (Model #A16…
Problem Connecting to the iTunes Store (Apple TV 4th Gen)
If the following error message appears when trying to view content, you may not be connected to the network. "There was a problem connecting to the iTunes Store to restore the purchase. Please try again later." * First, press the 'menu' button until all of the apps are displayed. * Next, navigate to Settings > …
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "A…
Apple TV (4th Gen) Remote Not Responding
If the Apple TV doesn't respond to remote commands, it may be due to a low battery, the remote may be un-paired, or it may be due to a software glitch. Low Battery Your remote's battery may be out of power. Plug a lightning cable into the port at the front narrow end of the remote to charge it with an AC adapter. …
Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [email protected] for additional support or if you have any questions.
